How long will it take for my order to be posted?
Each product is made to order and it can take up to 5 business days for a complete order to be posted depending on the products selected. If you would like an exact time frame please contact us prior to placing your order.
Turn around times may be extended during peak seasons due to high demand.
How do I track my order?
Each order will be sent with its own tracking number which is emailed to you when your order has been dispatched. You will be able to use your tracking number to track your order via the link that will also be provided. All customers automatically receive email notifications.
What are your delivery options?
Domestic parcels are sent via courier with tracking or Australia Post depending what is selected during checkout. Express option is available if you are in a rush for your order at an additional cost.
International parcels are sent via Australia Post with tracking provided. Express post is also able to be requested at an additional cost.
Do you provide a rush service?
Yes we do allow requests for rushed orders for a turn around of 1-2 business days. Rushed orders will occur a small fee which can be selected during check out. Please only use this option for orders that do require to be rushed as it can delay other orders or require us to rearrange our day/night. If you are not in a rush for your order but wanting it sooner than standard postage please select the "Express Post" option during check out.
Please note that we do reserve the right to reject rushed orders or orders that are too large and require more than 1-2 business days to complete. If this occurs the fee will be refunded immediately and notified.
Can I return an item?
Customer satisfaction is very important to us, if there is an issue with your order please contact us within 7 days of receiving your order to rectify.
All products are made to order and we do not allow returns due to change of mind unless agreed to prior to placing your order.
All orders are covered by postage insurance and if arrive damaged, will receive an immediate replacement once the required steps have been taken. Please contact us within 7 days if your order has been damaged during transit.
All lamp bases are covered by 12 months warranty and will require to be returned to us to inspect the faulty item. If agreed that the item is faulty it will be replaced by the same base if available or advised if it has been replaced by a newer design.
Please contact us via email or facebook if your base no longer works and if changing the globe has not worked, cease use immediately and remove plug from the wall.
Is Pick Up available?
Yes pick up is available for your order, please note this in the check out section. You will be contacted via email or phone once your order is ready to be collected.
How can I contact your couriers?
Please visit the link provided with your tracking number to see contact details of the Courier used.
Do you offer Buy now, Pay later options?
Yes we do, we currently offer Afterpay, Zip Pay and Humm. For more information regarding their services and eligibility, please visit the links below to decide which option is best for you.
What is your Copyright policy?
Copyright © 2014 - 2016 Mums Unique Boutique
This document was created using a Contractology template available at http://www.freenetlaw.com.
Ownership of copyright
The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by Mums Unique Boutique.
Mums Unique Boutique grants to you a worldwide non-exclusive royalty-free revocable license to:
view this website and the material on this website on a computer or mobile device via a web browser;
copy and store this website and the material on this website in your web browser cache memory; and
print pages from this website for your own [personal and non-commercial] use.
Mums Unique Boutique does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.
For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without Mums Unique Boutique prior written permission.
The automated and/or systematic collection of data from this website is prohibited.
You may request permission to use the copyright materials on this website by writing to firstname.lastname@example.org.
Enforcement of copyright
Mums Unique Boutique takes the protection of its copyright very seriously.
If Mums Unique Boutique discovers that you have used its copyright materials in contravention of the license above, Mums Unique Boutique may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.
If you become aware of any use of Mums Unique Boutique copyright materials that contravenes or may contravene the license above, please report this by email to email@example.com.
If you become aware of any material on the website that you believe infringes your or any other person's copyright, please report this by email to firstname.lastname@example.org.